FAQ

Choosing Your Artwork

How do I choose the right artwork size for my room?

The right size artwork can completely transform a space. As a general guide, larger walls work beautifully with oversized statement pieces, while smaller spaces often suit paired works or curated gallery arrangements. We do offer a wide range of standard sizes, but should you require a custom size, please request by email
If you’re unsure, our team is always happy to help you choose sizing that feels balanced, intentional, and perfectly suited to your interior.

Can I create a gallery wall with multiple prints?

Absolutely. Many of our collections are
designed to work beautifully together as pairs, sets of three, or larger
gallery-style arrangements. Shop by Sets to see a few curated
collections.

Do you offer styling advice?

Yes. We love helping clients choose artwork that complements their home, palette, and personal style. Email or WhatsApp a pic of your space, the height of your wall and a brief of what you are looking for. We will render a few options and email them back within 24 hours.

Our Collection & Artists

Who are the artists featured by Ruthanne Collection?

Ruthanne Collection showcases a curated selection of talented artists whose work reflects originality, craftsmanship, and thoughtful design. We celebrate and honour our artists who bravely pursue their craft and share it with us all; truly making the world more beautiful.

Can artists apply to join Ruthanne Collection?

Absolutely. We are always interested in discovering talented artists whose work complements the Ruthanne Collection aesthetic. Through our carefully curated platform, we help connect artists with design-conscious collectors, allowing artists to focus on creating while we manage the marketing, sales and production of selected print collections. To be considered, simply email your portfolio to us.

Quality & Materials

What materials do you use?

We use premium-quality archival inks and materials selected for their beauty, durability, and longevity. Read more – What is an archival print?

What is an archival print?

An archival print is produced using high-quality pigment inks and materials designed to resist fading and maintain colour integrity over time. Our canvas and fine art papers are carefully selected to ensure your artwork outlives you. We call this "Gallery grade. Home Ready". Typically, archival prints should last up to 100 years when displayed indoors away from direct sunlight.

Production & Delivery

How long does production take?

As each artwork is professionally produced to order, production time frames may vary slightly depending on the product and finish selected. Typically canvas and fine art prints are dispatched within 7-9 working days, while framed prints take around 14 working days.

Do you ship across Australia?

We offer free shipping Australia-wide.

Do you ship internationally?

Yes, we ship internationally. Shipping will
be calculated at checkout. Should you have a specific international delivery query
or need a quote, please email us.

Orders, Payments & Gift Cards

Which payment options to you offer?

Payments can be made securely online with a Master or Visa Card, Apple Pay, Google Pay and PayPal. EFT options are also available.

Can I purchase a gift voucher?

Yes. Ruthanne Collection gift vouchers make thoughtful gifts for housewarmings, weddings, birthdays, and special occasions. Click here to shop: https://ruthannecollection.com/products/gift-voucher

How it works:

  1. Choose how much you want to load on the Gift Voucher,
  2. Select if you want the voucher emailed to you or your recipient. Add a personal message. Add to Cart and Checkout.
  3. Immediately you will receive an email from Ruthanne Collection for the Voucher with a unique code; if you have selected send to recipient, they will receive the voucher and code and you will receive confirmation of the order.
  4. When the recipient redeems the Voucher, they simply type the unique code in the Discount Code section at checkout.

Returns & Our Promise

What if my artwork arrives damaged?

Please email support promptly with photographs of the damage and packaging and we’ll work quickly to resolve the issue.

Can I purchase a gift voucher?

Yes. Ruthanne Collection gift vouchers make thoughtful gifts for housewarmings, weddings, birthdays, and special occasions. Click here to shop: https://ruthannecollection.com/products/gift-voucher

How it works:

  1. Choose how much you want to load on the Gift Voucher,
  2. Select if you want the voucher emailed to you or your recipient. Add a personal message. Add to Cart and Checkout.
  3. Immediately you will receive an email from Ruthanne Collection for the Voucher with a unique code; if you have selected send to recipient, they will receive the voucher and code and you will receive confirmation of the order.
  4. When the recipient redeems the Voucher, they simply type the unique code in the Discount Code section at checkout.

Hanging & Caring For Your Artwork

How do I clean my artwork?

Gently dust with a soft dry cloth and avoid using water or cleaning sprays directly on the surface. Avoid hanging in direct sunlight.

Contact & Support

Can you help me choose artwork for my home?

Absolutely. We’d love to help guide the process. Email us a brief.

Can I see the artwork in my space before I purchase it online?

Absolutely. On each product page there is a button, “View in your Room”. Follow the prompts to upload a photo of your interior. Add the height measurements iof your wall (in cm). Size artwork up or down and select frame.

Feeling tech challenged? We are here to help you. Email us, or WhatsApp us: a photo of your space, the height of your wall and a brief of what you are looking for. We will render a few options and email them back within 24 hours.

Styling & Interior Inspiration

How high should artwork be hung?

As a rule, artwork should be hung so the centre sits at approximately eye level.
Check out our blog: Four Basic Rules to Hanging Wall Art, for a practical guide and quick advice on how high to hang your art so it looks grounded and positioned correctly, leaving you with a balanced and cohesive interior.
https://ruthannecollection.com/blogs/pro-tips/the-four-basic-rules-to-hanging-wall-art

Can I see the artwork in my space before I purchase it online?

Absolutely. On each product page there is a button, “View in your Room”. Follow the prompts to upload a photo of your interior. Add the height measurements iof your wall (in cm). Size artwork up or down and select frame.

Feeling tech challenged? We are here to help you. Email us, or WhatsApp us: a photo of your space, the height of your wall and a brief of what you are looking for. We will render a few options and email them back within 24 hours.